I need someone to call me . Iv been blind transferred and then your staff are unhelpful and blocked my number when I asked to log a complaint being blind transferred. I was told no and my line blocked. Your staff need more complaints and vulnerable customer training .
I will be going to the ombudsman with all virgin issue so have had not just this if I can’t speak to someone . How am I supposed to find out the issue and resolve something if need be when I can’t contact you ?!
I checked my credit rating and it said I had a mark from virgin media for repossession.
I had virgin at my last property and left quickly so to personal circumstances. My ex husband was living here but said the virgin was not on. I am not sure if I have a unpaid balance with you and if that is why or what’s gone on in general .
I have had a email from your credit file team since to say they have contacted Experian to remove this but I want to be certain the account is close or up to date to be certain.
I have always had many issues with passing security as it was set up wrong and as I have moved I’m uncertain of any account numbers . I think I may have a old bill but I can’t call to discuss this .
thank you also for forwarding your complaints process I will do that separately.
thank you for coming back to me . please can you look into this for me as I’m worried as to why this was added to my credit file in the first place ? I still can’t call you from the last call when I had issues with you call centre.
can you please find a way to contact me further in regards to this .