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Urgent cancellation - 2020

In order to leave the UK, I have to cancel the contract soon. However, when I call the customer service 07533051809 but this keeps this back to instructing me my area is affected by issues (which there is no info in the dashboard for the area issue).

Is there any way to cancel VM apart from directly calling 07533051809, there seems no online service to do this.

How does this work if customer never reach the customer service due to covid situation or whatever they are using as an excuse?

I've got so many marketing calls from VM but other way around, service doesn't seem to be available for customer when it is most needed.

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Re: Urgent cancellation - 2020

Hi Kkita,

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

You will also need to return your equipment.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali