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wibby
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Upgrading Broadband

I filled in the online form. Got an email saying "some information that we need to process your order was missing".

I cant deal with waiting & talking on the phone.

Please help, I just want to upgrade my broadband package to the next level.

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theinternetguy
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Re: Upgrading Broadband

Hi @wibby 

I think you will have to talk to them. If you don’t like talking via phone then try an online chat. Click Here to access. 

Hope this helps 😊

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wibby
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Re: Upgrading Broadband

Sorry but it doesn't help. It just sends me round and round the help pages. There is nothing there for online chat.

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theinternetguy
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Re: Upgrading Broadband

Sorry to hear that. Think they only open the chat during the day so perhaps try again tomorrow? Other than that there really isn’t anything else I can think of ti get this sorted. 

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wibby
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Re: Upgrading Broadband

OK, will try during working hours, fingers crossed.

Thanks for your help.

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