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hornblower
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Upgraded today slight issue mod help please

Hiya after the price increase email I had been thinking of moving to the m350 broadband so I upgraded  today. However there is a, slight problem with the paperwork if a mod could just pm me please to discuss it that would be brilliant 😁

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John_GS
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Re: Upgraded today slight issue mod help please

Hi hornblower

 

We don't do package changes via the forums but how can we advise you today?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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hornblower
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Re: Upgraded today slight issue mod help please

Morning John

No I don't need a, package change I've sorted that bit, I was promised on Web chat that the £35 set up fee would be cancelled but when the contract and first payment came through I'm being charged the £35. Is this something you guys could look into for me I can provide a screen shot of the Web chat, I thought I'd ask here first.

Jonny

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John_GS
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Re: Upgraded today slight issue mod help please

Thanks for coming back to us.

 

I'll PM you now

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Upgraded today slight issue mod help please

Hi @hornblower

 

Thanks for your message, please again avoid sending a PM. It needs to be done publicly first.

 

The bill amendments were made as agreed on the chat relating the activation fee we had

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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