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Upgraded but no hub delivered

Joining in

Just upgraded my package from the m600 fibre to the volt gig1 fibre on the 7th told I would receive the hub 5 on Monday 11th but haven’t had anything.

got emails to say about changes but nothing else? 



Forum Team
Forum Team

Hi there @Ceddy 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have not yet had your Hub, I'd be happy to take a closer look into this with you via a Private Message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Thankyou have replied 

Joining in

Does anyone know if this can be sorted as have charges coming up on the 28th and have no idea what for if I can’t upgrade.