Brand new customer here, not even had first bill yet. Upgraded my TV package today via Live Chat, turns out they added TV package twice along with some of the other services so they now want to charge me £223.00 for my very first bill and then £88.00 a month thereafter when it should be £90.00 for my first bill and £56.00 per month thereafter.
Can't get through to anyone on Live Chat, finally got through to someone on the phone who could see the problem but when she went to transfer me to another department who could fix it the line just cut off.
To say I'm mad is an understatement, we are a one-income (NHS) household who switched to VM to save money and they've clearly messed up my package and I can't get through to anyone to fix it.
If this is how the service will be moving forward I think I'll have to cancel and go back to SKY as their customer service are always there and always fix the issue right away. How can VM just add unauthorized charges to my bill then not answer the phone to fix it? This is pretty much just the definition of stealing.
