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Ironfist1
Joining in

Hi I have been charge an extra 13.99 for a upgrade I did not ask for or do can you look into this 

MOD EDIT: Personal details removed]

3 REPLIES 3

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Ironfist1,

Welcome back to the Community Forums and thanks for the post.

Have you checked on your online bills to see here, if you have made any changes to your account or payments this can affect in your bills.

Joe

Ironfist1
Joining in

Yes checked says that I have changed my package but I have not

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Ironfist1,

Thanks for confirming this, what I can do for you is invite you in for a quick private message so that I can look into this for you, if you have not used this feature before you can access it via the envelope at the top of your screen.

Speak to you soon. Joe