Virgin Media Community

[thrinni]

Hi, I was on the phone for over an hour on Sunday upgrading my account. The representative I was talking to couldn't complete the order immediately and said she was going to call me back. However, this never happened. Is there any way of following this up without waiting hours in a queue again?

[Beth_G]

Hey thrinni,

Welcome to the Community Forums! Thank you for your post.

I am sorry if our team haven't called you back as promised. Sadly we are unable to help with package change requests from here, but I appreciate the call queues are busier than usual at the moment. Kindly pop our team a text on 0753 305 1809 and they'll be able to help you from there 🙂

Let us know how you get on.

Beth