Hey thrinni,
Welcome to the Community Forums! Thank you for your post.
I am sorry if our team haven't called you back as promised. Sadly we are unable to help with package change requests from here, but I appreciate the call queues are busier than usual at the moment. Kindly pop our team a text on 0753 305 1809 and they'll be able to help you from there 🙂
Let us know how you get on.
Beth