We received the remote control yesterday, thank you for sorting that out for us.
Can you help us with an issue with our phone line please, we have had it reconnected, just bought a phone and plugged it into the Burnside device but when we try to make a call we get a message telling us that there is an issue and we can only make emergency calls, we don't have enough credit ?
The Burnside TX-2LR-VM device is what plugs into the hub to provide us with a phone line, we couldn't get it to work so took the cover off and realised that a plug inside was not connected, we plugged that in, now have a dialling tone but when we try to make a call we get a recording that says "Sorry, there is a problem with your phone service, your don't have enough credit" then gives me options to top up ? for a landline??
@Hudz750 A quick Google suggests that a Burnside device is used for connecting landline phones to a mobile network. With VM your phone should be connected directly to the VM hub with no third party kit in between.
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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This device was installed by Virgin Media, apparently for vulnerable customers, our search suggests that this particular device/model is discontinue, i'm getting so tired of these issues now, one thing after another 😕