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Upgrade

Upgraded to include sky sports monday 19th morning over the phone. Today is weds 21st and still no channels showing. Have done missing channels. And unplugged box. Been on hold on phone for 1 hour and gave up. Please someone assist me

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Very Insightful Person
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Re: Upgrade

First - unless you've specifically opted for the £7 Sky Sports HD add-on, make sure you're checking the SD channels from 511 upwards.

Second - you say you've tried the option for "I'm missing some channels" link via the TV Care menus?

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Re: Upgrade

Hi Mandy9654,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues not having Sky sports 48 hours after adding, as advised by jappits Sky sports only comes in standard definition unless asked for separate and will cost an addition £7.00 per month in High definition.

 

Regards

 

Paul.

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