Does anyone know how to upgrade to Gigabit? I am in the Edinburgh EH4 area, I understand tis available here (thats what the checker on the Virgin website says) but cant see anywhere on the website to upgrade, its only offering a 500mb option.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning.
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it's very odd, at some points on the web site it says I can't get gigabit but then on other pages the checker says I can get it. I was on the phone recently discussing a new package and asked about gigabit but they wouldn't even quote me as they said I didn't really need it. It's almost like they didn't want to sell it to me.
Sorry to hear that you have had some issues there. Have you managed to speak with the team regarding this? They are best poised to assist you with the upgrade. Sorry for any inconvenience that this has caused.