Upgrade online

[barrymccaff]

I upgraded online from 500 to 1gig but it still says order is on its way but no upgrade and whatsapp chat they cant find the order 🤷🏼‍♂️

[Travis_M]

Hi @barrymccaff

Thanks for posting on our community forum and sorry to her about this mishap with your upgrade

If you contact our team on 150 or 0345 454 1111 they'll be happy to look into this and have this sorted for you if needs be.

Regards

[barrymccaff]

Thanks. I called up but apparently no one can see it on the system and I have to give it 7days and call back. I am now out of contract paying a fortune but the lady on the phone said it may get processed but she cant see anything 🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

[Vikki_M]

Okay thank you,

I am sorry, we cant do package changes via the forums. 

It can take up to 15 days however for online orders to be processed on the system.

If this hasn't happened after 15 days, please pop back to us here.