Upgrade not gone through

[mattystevo]

Hi,

I upgraded my broadband from M15 essentials to M125, Mixit TV & Phone,

I received the TV box however it cannot find my account details and my router is still only receiving the M15 speeds,

On the router details, it suggest the new upgrade has not gone through which I think it why the TV 360 box isn't working too,

Primary Downstream Service Flow

SFID	576
Max Traffic Rate	17250000
Max Traffic Burst	10000
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	575
Max Traffic Rate	2100001
Max Traffic Burst	8160
Min Traffic Rate	0
Max Concatenated Burst	8160
Scheduling Type	bestEffort

As you can see, my max traffic rate is still showing the old speeds,

If someone could look into this for me that would be great, I suspect the upgrade hasn't gone through,

Thanks

[John_GS]

Hi @mattystevo 

Thanks for posting and welcome back to the community. Apologies for the upgrade issue, From checking the system, it appears it's a provisioning issue and we've booked you a technician visit.

Please do let us know how that goes.

Best wishes.

[mattystevo]

Hi,

Had an engineer booked for today but cancelled them as both issues seem to have sorted themselves out,

I think maybe someone chose the wrong Thursday for my upgrade to go live?

Thanks

[Robert_P]

Thanks for the update mattystevo and glad to hear this has now been resolved!

If you need assistance in the future please don't hesitate to let us know.

Rob