Find it very disappointing being overlooked by the virgin team on here for some strange reason but hey-ho.
An update and hint for others who may end up speaking to the outbound team any time soon, is to ensure that you tell them you are after the quick install if upgrading any services. They put mine down as a manned installation for some reason which was dated 2 months away. This was never mentioned when I agreed the contract. Its impossible for anyone in virgin it seems to amend this from a manned install to a self install. Been passed around 6 people over the last 2 days to try and move this on - the best they could do over the phone was say that they could cancel my current install date, set up a new contract as quick start, and that they couldnt match the current outbound price! They therefore sent an email to the outbound team to contact me but had no guarantees even although its only them supposedly that can change the date.
Tried the text service and made slight progress where they pulled it forward to February at least. Not perfect, but still a month sooner. It astounds me that no one can sort this within virgin to change from manned to quick apart from the only team in virgin that you can't actually get through to speak to!
And to just top it off, turns out getting sent an old V6 box where every other new or upgrading customer seems to be getting the 360. Cant face the stress trying to argue that one out so just need to live with it. Watch out for your after agreement prices too - I wasnt told just found out after receiving contract, so a new customer on big oomph after the discount ends pays £70 a month, whereas when my discounts and on the retentions deal its £77, for the same package. Youd expect them to both be the same surely as its the same services without any discounts. Think they just make it up as they go along to be fair
