It makes a refreshing change to see a community member asking if they can change package and pay the going rate and not the new customer price.
I would say that providing your area is capable of receiving M500 then there shouldn't be a problem.
You might be able to regrade online via My Virgin Media, however often there's an "Oops error message whcih means you have to call in.
You should actually be able negotiate a better price when contacting VM 🙂
If you can't perform the regrade via My Virgin Media then
You could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) butbest to call at 8am to avoid call queues
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali