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Upgrade Package Offer - Order still processing

Si999
Joining in

Hi,

My contract expires in September and 5 days ago I noticed there was an upgrade package offer in my basket when I logged into my account.  I checked out the basket and received pre-contract documents which matched the offer in the basket.  I then proceeded to place the order but received an order confirmation email with blank template fields as opposed to details about my order.

Can someone investigate the status of my order please ?

Thanks

1 REPLY 1

Gareth_L
Forum Team
Forum Team

Hello Si999.

Thanks for your first post and welcome to our Community.
Sorry you haven't received the contract details yet.

As a community team, we are unable to change packages or deal with billing issues.

But we can check the status of the current contract.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L