Hi
Hope someone can help.
i want to speak to someone about an email received about our online upgrade.
all was fine until we got an email stating you wanted to update some details and to call thats when it went wrong.
the agent was rude and basically calling us a liar because we said we had an offer on screen and I had a screen shot stating customer loyalty upgrade offer and it still says that with zero fees. But she said that was only available for new customers so said we have to pay 2 charges for around £80 in total.
i have asked them to escalate but she said her manager would only say the same and couldnt transfer me to a manager in the uk.
no call back from anyone as yet.
uk call back would be great