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Upgrade BB

Joining in

Upgraded to 1gig BB from 500md, got confirmation 5th October via email as below

Thanks for choosing Virgin Media. Here's a summary of your order.

Order reference:CH2051330055

Package:Gig1 Fibre Broadband

WiFi Max

Telephone Line Rental

Weekend chatter

Voicemail Free

Maxit TV

Equipment provided:

Virgin Media Hub 5

This is not showing up in my orders on my account, I checked by calling and told could not see order... Can someone help with why order can not be seen by Virgin Team or in my Orders page.



Forum Team
Forum Team

Hello Pandaj


Thanks for posting your package query via the forums, we appreciate you taking the time to raise this via the forums.


Can you confirm if the upgrade was in relation to a Volt package or just as standard upgrade? What shows on your original order? You can view your package and cost here, you will also receive a bill each month.