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Updating username without account access

Hi, 

I'm trying to register my mother on the virgin website to manager he account online. When entering her account number and area it suggests she's already registered under an old (and now inaccessible) email address. 

 

Can you offer any help,

 

Thanks,


Craig 

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Re: Updating username without account access

Hi Craig, 

thanks for your post, I am sorry to hear you're having this issue with your father's online account and email.

We wouldn't be able to help with this, however if you call the customer service on 0345 454 1111 and choose option 1, 2 then 5 they will be able to transfer you to the Move and Transfer team. 

Megan_L

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