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Updating PIN . . .

My account is 10 years old.  The contact email is the long defunct Freeserve.  I have no idea what my PIN is.  I need tech support but they can't help without a PIN number.  Any ideas?

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Re: Updating PIN . . .

Hi JennyE1, 

thanks for using the forums to get this issue looked into.

Can I ask what you're trying to do when it asks your this pin? Are you trying to see your E billing? 

Thanks,

Megan_L

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Re: Updating PIN . . .

Hi Megan,

I apparently now need the mysterious E billing number to get access to my account and thus get online access to tech support and other features - e.g. service status.

Thank you for replying, however, one of your colleagues Emma C is already on the case, the tech issue has been fixed, and Emma will be getting back to me soon with the last bit of the puzzle.

Regards,

Jenny

p.s Well done to you all for managing to keep support going in these difficult circumstances.