Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
152 Views
Message 1 of 5
Flag for a moderator

Update username/email address

Hi, could someone please tell me how to do this? Unable to log in/access the old email address to go via the usual route.

Thanks!

0 Kudos
Reply
Highlighted
  • 170
  • 19
  • 38
Forum Team
Forum Team
138 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Update username/email address

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
129 Views
Message 3 of 5
Flag for a moderator

Re: Update username/email address

Is this different from the "message us" feature? Can't see the live chat option anywhere, and been waiting all day for a response on this one!
0 Kudos
Reply
Highlighted
  • 2.1K
  • 147
  • 224
Forum Team
Forum Team
128 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Update username/email address

That is the same feature as message us you mentioned. You can also send our team a text message on 07533051809 and the team can get this looked into for you sprockethole88.

 

 

Regards

Steven_L

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
124 Views
Message 5 of 5
Flag for a moderator

Re: Update username/email address

Perfect, thanks to both of you!
0 Kudos
Reply