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Update direct debit info gets ooops error

Joining in

Hi There

as of 26/9/23 I have been trying to update the direct debit info on the virgin media website but every time I click the button all I get is oops there been a problem 

I have tried to update account holder info too but again I get an oops error 

I have tried multiple different browsers and devices with no luck why can’t virgin fix these problems 



Forum Team
Forum Team

Hi @Ray27 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having with Direct Debits. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.