Unwelcome email

[Alex49]

Hi, I haven’t received my welcome email. I received my pre contract details, stating my new hub would be delivered today. I haven’t had any emails from virgin media since then & since I haven’t had my welcome email I don’t know my account number or area reference so can’t sign up for an account. Any help would be greatly appreciated thank you.

[VM-Jon]

Hi @Alex49 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon