on 30-08-2023 10:14
Hi,
on 30-08-2023 12:44
Hi, imagiro.
Thanks for joining our help forums and for your first post here, happy to have you on board with us in the VM community. 🙂
We're sorry to hear of the issues with your new package and Homeworks being added without your consent, we'd love to help however we do not deal with package changes over this forum.
Have you contacted our team at 0345 454 1111 to discuss your options and see if we can remove this service for you in this case?
Also, Homeworks usually comes as part of your package agreed - can you please confirm if the price is different than what you've agreed over the call/chat when opted in for this?
Lastly, could you kindly confirm if this is relating to a new customer deal you've ordered and do you have any services active/installed with us currently?
How long has it been since you placed the order for the new deal?
Once we have the above info we'll be eager to advise more and see how to best assist you, please let us know.