Unresolved Billing issues

[loumck1]

Hi, so after 5 calls so far to disconnect/sort out refund for billing I’m still stuck. Just asked to speak to a Manager or UK to be told “that’s not possible unless you ring again & might be lucky”! After trying twice today to request my refund both times being cut off whilst they went to ‘validate details’ I’m no further forward other than having lost 2 hours of my time. This was promised on 25/10 & they’re still taking money after disconnection. Have tried chat too - same old false promises with no action. Does anyone have a UK or complaints tel number for this absolute shambles of an organisation (or any other recommendation’s)? Thanks in advance 

[Kain_W]

Hi loumck1,

Thanks for your post and welcome to the community.

Sorry to hear that your billing issue has not been resolved, we wouldn't have a direct number for UK agents I'm afraid, regarding the account has it been disconnected?

If so when?

Let us know,