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Knapp1234
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Unpaid dead mother's bill

After 15 months if my mother passing virgin have decided to come for equipment that was returned now I get continuous messages telling me to.oay the bill all you get are overseas workers in the phone that don't seem to understand she's dead and I'm not responsible for the outstanding bill but the harassment us redicculous I must get 5 messages a day telling me to pay at what point do they not understand she's dead and won't be paying a virgin bill  for missing equipment after 15 months 🤬

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Zak_M
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Re: Unpaid dead mother's bill

Good afternoon @Knapp1234 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am so sorry to hear that you have had this experience, its far below the level of customer services that we aim to provide. 

 

I would like to take a look into this for you. 

 

I will pop you over a PM so that I can get some further information. 

 

Kind regards,

Zak_M 

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