Unnecessary Bill after Virgin Cancelled the contract
a week ago
PLEASE can someone tell me how I can get through to someone in a VM UK call centre. I have been calling since last month since Virgin cancel my contract due to Virgin unable to provide virgin network in my new apartment. i have been calling to let Virgin know that they are the one that breach the contract because they couldn't provide me with the service in my flat and i wasn't the one who cancelled the contract they did not me, now i got bills emailed for last month and this month that i owe £192.13. This has been affecting mentally and i called again and on hold for almost 1 hour and no one pick so i can explained the issue. In addition, I don't want a bad credit record due to their incompetence. Just want to speak to someone here in the UK who is interested in providing some customer service! PLEASE HELP
Welcome to our Community Forums and thank you for your post.
I am sorry to hear we are no longer able to provide services to you as you have moved to a property outside of our network.
The breakdown of your bill should advise exactly what the charges are for. If you moved during your minimum term whilst a contract was still in effect we would charge an Early Disconnection Fee as per our t&c's. This will show on the Other fees, charges & credits section of your final bill.
We do apologise for any inconvenience this may have caused.