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Unlinking netflix

Joining in


Can someone help my dad (aged 78) has virgin tv. He has been charged for my netflix acc. which he has tried to put on to his virgin box so he can watch netflix. He has not successfully logged into the netflix acc.

So my question/s

1. why are virgin charging my dad for netflix Premium acc. when hes not even logged in to netflix?

2. i have checked my netflix billing there is no link or payments to virgin only my bank acc. that i pay for netflix?

3. my dad has tried to cancel link and it wont do anything?

Can someone please help as my poor dad is now being charged the 15.99 a month when he shouldnt be.

He has phoned VM but they are saying it nexflix and i can say 100% it is not netflix