on 03-06-2023 12:11
I have a similar issue. I want to unlink my daughter's Netflix account from my virginmedia account. I spoke to VM who told that Netflix would have to do it. So, I spoke to Netflix who told me that only VM could do it ! It seems to me that Netflix probably have it right but at the minute I'm left in limbo - no access to Netflix and seemingly no way of putting things right.
on 03-06-2023 15:40
Hi DaveShaw55,
Thanks for your post and welcome to the community.
Apologies for the issues faced with this, just regarding this, are you currently on a Volt bundle?
Also regarding the unlinking, we would if not bundled into your package remove Netflix however we'd require Netflix to cancell the account.
Regards,
on 07-06-2023 21:25
I am having problems Virgin customer service understanding what I want. I am having the same issues as DaveShaw55 and need to unlink the Netflix account linked to my Volt package but I’m not getting anywhere
on 08-06-2023 09:16
Hi KO1,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issue with your Netflix account, so I can take a closer look at this for you I've popped you over a private message to get a few more details.
Alex_Rm
on 09-06-2023 08:46
Hi, I am having the exact same issue. Can you help?
on 09-06-2023 11:04
Hi RRStrange,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're also experiencing some issues with your Netflix account. I can see from our side that you've been able to speak with us regarding this, and this seems to be resolved.
If you do still need help with anything please let me know.
Alex_Rm
on 12-06-2023 22:34
Hi Kain
Yes, it's part of my Volt bundle
Regards
Dave
on 13-06-2023 08:08
Thanks for confirming that Dave, as advised by Kain, if Netflix is part of a bundle it would require Netflix to cancel the account.
Rob
on 08-10-2023 13:42
Having same problem. When signed up VM imported sons account onto Volt package son has moved out and now want to unlink his account so can get our own account.
on 09-10-2023 16:05
Hi @Mick30
Welcome back to the community forums
Sorry to hear that you have the same concerns. We are not able to unlink Netflix accounts that are bundled with Volt packages unfortunately.