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Unknown random charge on bill

Dfoo
Joining in

Hi,

Just wondering if anyone can help? I have been paying my bill by direct debit as usual for the past few months.

However I noticed I had an extra charge of £7 in October for "unpaid bills" which was strange as I presume with a direct debit the bills are paid in full each month.  I have no idea where this extra charge has come from and there is no further description in the bill about what it is for.

Can anyone kindly help?

Many thanks

Darren

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi Darren, 

Thanks for posting, and sorry for any confusion regarding your bill.

This can happen if a pending payment was changed from the original billing amount, if there was a credit applied or an amendment for example. Could this be the case?

I'm happy to pop you over a private message to take a closer look if you're unsure.

Alex_Rm