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Unknown account and area code numbers

Hi,

I did not receive a welcome pack and my bills are sent online. But I didnt receive any paperwork with my account number and area code on which is what I need to set up the account to access these bills.

All I have is FA account number, who do I contact to get this information?

Thanks in advance for help and advice!

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Re: Unknown account and area code numbers

Hi Lauren_M15, 

Thanks for your post and welcome to our community. 

Sorry that you're having some issues with creating an online account, this ins't good. 

 

Can you just confirm if this is for a mobile or cable account you want to set up? 

If you provide us your postcode we can provide you with the area code. 

 

Emma_C - Forum Team
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Re: Unknown account and area code numbers

Hi 

This is for a mobile account and I need my account number as well as my area code but I live in CV2 1JA

Thanks 

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Re: Unknown account and area code numbers

If you're creating a mobile account you won't have an area code, have you tried registering here

The account number you need is the one that begins with FA. 

Emma_C - Forum Team
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