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Unhappy with new bundle

In a month I am moving home from London to Swansea.  I called 150 to cancel my subscription from the relevant date.

I was asked where I was moving to & I told him the address, whereupon he said Virgin was already connected there & all I had to do was 'plug in & start'.  So far so good.

With his accent, I struggled a bit to understand him at times, but he did assure me that I would be getting exactly the same service in my new bundle there, but upgraded for free.  But not so - on being sent the contract to sign (by email) I discover that I only have 'talk weekends' and not free 24/7 calls as I have now.  Also I'm being charged a £20 'admin fee'!  Woman Surprised

Could a mod look into this please - I can PM you the old & new account numbers.  Thanks.

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Re: Unhappy with new bundle

Hello Parsloes 

I am more than happy to take a look at this for you 

I will need to send you a private message to pass security 

If you can check the purple envelope top right of your screen that would be great