I had an Appointment cancellation charge of £99 on my last bill which I queried via Chat on the day I received the bill. They agreed it was incorrect but the charge has still be taken. I have heard nothing more. Do I have to wait until the next bill period to find out whether I will be refunded?
I had emails from Virgin giving two appointments for the installation of my mini box as they were unable to connect it in February when the main boxes were fitted as part of my new OOmph deal. I queried by phone why there were two appointments (one am and the other pm on the same day) and was told that this was in case it took a long time. The engineer called about 12 noon and completed the installation within half an hour. I presume this meant that the other appointment was cancelled by the engineer as being unnecessary and that was how the £99 charge came up. As I mentioned before, I contacted Virgin on the day I received email notification of my bill via Chat and was told that the charge had been an error and would the bill would be changed. However, I was debited for the £99 (plus normal amount).
I just want to make sure that I will get it back soon.