'View Contract' states that my current contract started on 14 April 2019. It does not give any end date. So I assume the loyalty discount ends on 13 April 2020 and VM can then charge me whatever the top rate is for my package. Until their current restrictions on ringing 150 is lifted, it appears there is nothing I can do about this. I think VM should look at how they reward loyalty. Is it that difficult to implement a button in 'My account' for customers to click to opt for a further 12 months discounted service to save burdening their call centre service?