I signed up to Sky as an alternative, had the openreach subcontract engineer round this morning only to be told I don't have a working BT line! He said they will have to arrange for the line to be reconnected but couldn't say how long. To make matters worse the Sky installer's not turned up.
Just need to know where I stand as I've still got 2 days left of the cooling off period!
Thanks leaverbeaver, the point about broadband reliability is valid, it was why I didn't uncancel when talking to VM last night. If Sky are going to be as bad then I may as well pay as little as possible.
I think the strongest reason for considering the uncancel was because I've been with VM ever since they cabled my area, probably back to 1997/8. Sort of a loyalty which my wife pulled me up on.
I can relate to the loyalty feeling. I've never used any other supplier til 7 days ago.
I visited a few sites including Sky to see which one offered comparable speeds and then I discovered Openreach has installed full fibre in our area.
Speed has been phenomenal and I'm paying less.
My issues which I am still sore about and would return to VM if they sorted it was an awful tech in my area, he was sent to my house twice - they tried to send him again & I refused. Hardware, apparently they are short of kit and won't replace faulty units unless they are literally bricked. They messed my disconnection up and I am paying another month before it finally goes.