No the team were unable to help me last week, staying the complaint was closed and I either had to phone (not an option for me currently) or post on community forum, which at that point I hadn’t signed up to and being honest was not happy about having to take more steps myself to just get a response.
as per the title I have heard absolutely nothing from the complaint, and as per a post on Facebook (my last resort to try and get a response) I am now experiencing the same issues after the latest app update.
I hope you can help as I am so frustrated and upset with the lack of service or care from Virgin Media