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Ihatevgn1
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Unacceptable customer service

What can we do about the contempt virgin has for us it's customers? I can't even contact them to tell them I want to cancel. Just stop paying the bill?

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Anonymous
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Re: Unacceptable customer service


@Ihatevgn1 wrote:

What can we do about the contempt virgin has for us it's customers? I can't even contact them to tell them I want to cancel. Just stop paying the bill?


Please read your contract here:

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end 

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用心棒
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Re: Unacceptable customer service

Consider:

  • making Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales 
    Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

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