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Unable to upgrade

Hi, I have been trying to view my broadband upgrade offers but every time I try, it appears as 'Oops, something went wrong'. I've tried to find a phone line or web chat but I found this very difficult so this is my best hope to resolve my issue.

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Re: Unable to upgrade

Hi MDyson11,

This often happens..

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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