Hi, I have been trying to view my broadband upgrade offers but every time I try, it appears as 'Oops, something went wrong'. I've tried to find a phone line or web chat but I found this very difficult so this is my best hope to resolve my issue.
This often happens..
You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.