I get this message when I try to upgrade my broadband
Oops! Something went wrong.
Sorry, we’re unable to change your package online. Give us a call on 0345 454 1111 and we’ll be happy to help. "
I feel like this issue really needs looked at. I recognise that i'm on an old package (M70) but with everything moving so fast these days (for me personally if i'm not working, i'm caring for a disabled parent) we dont have time to be faffing about for ages on the phone. I even tried using the text service but I didnt even receive a response in over 3 days. Is there another way of doing an upgrade that doesnt involve taking up multiple hours of my time? In this age of technology I dont feel this should be happening any more.
I'm having the exact same problems. I also tried to use the App via my mobile. Every now and then I get a reply asking are you still requiring Help. Well of course or I wouldn't have asked in the first place.
My account will not allow me to upgrade online.
I have tried on numerous occasions to get help Via Online Chat. Still Waiting!!!!
I understand things are chaotic with the current world situation all the more reason to sort Online Upgrades to allow customers to save flooding Web Chat for help.
Welcome to our community forums and thank you for taking the time to get in touch 🙂
I am really sorry you're having trouble getting in touch with our team, we are extremely busy at the moment. If you haven't already you can drop our dedicated care team a text on 0753 305 1809, they will be able to assist you with your package change.
I have the same problem. The call centre is engaged so I can't get through and the text service just keeps replying "Not able to understand your question" and directing me to your website which doesn't work. What is the best way to proceed from here?