Virgin Media Virgin Media Community

MarkGal888 · ‎06-05-2022

I am trying to update my card payment details but the dropdown menu for: 'Change my billing options is not displaying' in My Bills & Payments tab. I checked my bank account and there appears to be a recurring unpaid direct debits & a standing order, mainly a standing order for €950 on my virgin direct debit which I would like to rectify. However this is not displaying in my account. Not sure what is happening to my account.

newapollo · ‎06-05-2022

@MarkGal888 wrote:
a standing order, mainly a standing order for €950 on my virgin direct debit which I would like to rectify.

Hi @MarkGal888

Is that € or £ ?

This forum is for VM UK, so if it's for € you would need to contact https://www.virginmedia.ie/contact/

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

newapollo · ‎06-05-2022

@MarkGal888 wrote:
a standing order, mainly a standing order for €950 on my virgin direct debit which I would like to rectify.

Hi @MarkGal888

Is that € or £ ?

This forum is for VM UK, so if it's for € you would need to contact https://www.virginmedia.ie/contact/

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Unable to update payment details