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Unable to update contact number

Jakelly
On our wavelength

Hi,

In my virgin media I am trying to update my contact number but it keeps saying "the changes were not saved try again later".  I have tried this several times but it doesn't work.  Can anyone advise what I need to do?

Thanks

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey Jakelly,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with amending your contact number via your online account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L