Unable to update contact number

[Tom41]

I just realised that the contact telephone number on My Virgin Media shows our old BT line number, which was disconnected many years ago! I have been trying to update it to our current cable landline number, but every single time I press save it just says "Sorry the changes you made were not saved, please try again".

Am I doing something wrong on the site or is this a common problem for others?

[Megan_L]

Hi Tom41,

Thanks for using the forums to get help with updating your contact number, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I'll be able to do this on our side for you, I'll send you a PM now so we can get it updated.

Speak soon!

Thanks,

Megan_L

[Megan_L]

Hi Tom41,

Thanks for chatting with me in our PM, I am glad I managed to get this number changed on our side.

It should reflect on your Online Account in the next 24 hours, please let us know if you still have issues with this though!

Thanks,

Megan_L