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Unable to unregister an account

Joining in

Hi. I ordered broadband and then cancelled when move was delayed. I then reordered . Unfortunately the online account number I registered under was the first one and has a last digit of 2  when it should be 3. When I signed in it says that we are notx connected yet. I have phoned virgin and keep getting passed around and am still not able to cancel this account. I tried signing in with a different email and the correct account number and it justx keeps taking me back to the first account. HELP 


Forum Team (Retired)
Forum Team (Retired)

Hi Rosie1234,

Thanks for your post and welcome to the community!

Many apologies for the registration issues, to get this investigated for your please expect a PM from myself.

The message will appear within the envelope icon.



Thankyou but where will you pm me? On messenger, my virginmedia page or email?

Forum Team (Retired)
Forum Team (Retired)

Hey @Rosie1234,

The private message has been sent here on the Forums, if you look in the top right of you screen, you should seen an envelope icon in which you can go about responding to us there.