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Unable to set up new account

grumco
Joining in

I moved house and have a new account my old account was still active until today. I’m trying to set up my new account but my virginmedia still takes me to my old account any ideas please

2 REPLIES 2

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi grumco, 

Welcome to the Community and thank you for posting. 

We are sorry to hear you are having issues setting up your online account.

We would love to help so I am going to pop you over a private message to take a few details. This will be available via the red bar at the top of this page. 

Speak soon, 

Nat

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi grumco, 

Thank you for joining me on private message. 

I am very happy we have been able to assist with getting this resolved. 

Please do reach out if we can help in the future. 

Thanks, 

 

Nat