Unable to set up business billing

[Squishy]

Hi,

I am the treasurer for a church and we joined Virgin nearly a year ago.

We seem to have eBilling setup as I have emails welcoming me to it, as well as planned work emails, but I am not able to logon to the account.

I have tried going through the forgotton user name / password option but it does not accept my surname (I ordered the services so I assumed it would have mine) I have also tried various combinations of the church name, all to no avail.

I have checked the emails that I have recieved from virgin, and noted that they are also addressed incorrectly, where it should be firstname@church, they have sent it to firstname.surname@church (also tech admin so all incorrectly addressed email comes to me), I have also tried using the incorrect email to both logon and register.

Can someone advise on how to solve this issue?

[newapollo · Accepted solution]

Hi @Squishy 

Do you have a business broadband connection (as indicated by the thread title) or a residential connection?

If it's a residential connection then a member of the forum team may pick this up to help in a day or two, however if it's a business account then you would need to the use one of the contact methods listed on the following page

https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/ 

[Squishy]

Hi Dave,

Many thanks.
Yes it is a business connection, but for some reason I couldnt find those contact options, it just kept directing me to the residential help.

Squishy