Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
73 Views
Message 1 of 2
Flag for a moderator

Unable to set up My Virgin Media account

I have a Virgin Media Fibre, TV, Phone, and Mobile package. I'm trying to register on My Virgin Media to manage my account, but every time I'm told there is an error (won't accept the username). I was a Virgin Media customer in previous years so I'm wondering if my address and email are already in the system and this is causing the error. Grateful for any help. I've been trying to get through on the phone and online chat for the last two weeks with no response - so frustrating!

0 Kudos
Reply
Highlighted
  • 2.6K
  • 158
  • 209
Moderator
Moderator
32 Views
Message 2 of 2
Flag for a moderator

Re: Unable to set up My Virgin Media account

Hi g1989,

 

Thanks for your post and welcome to the community 🙂

 

I'm sorry you're having problems setting up your online account. I can appreciate you'd like to get this sorted out.

 

If you're using the same email address as previously then this could be affecting it, but I'd be happy to have a look at this for you.

 

I'll pop you a private message now.

 

Thanks

 

Melissa 

0 Kudos
Reply