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Unable to retrieve username - Oops something's broken

I have been log in to my virgin account for a few months now - the page seems to be broken every time. 

https://my.virginmedia.com/forgot-details/username

Anyone got any advice please - customer support not able to help. Screenshot 2019-11-22 at 09.56.50.png

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Re: Unable to retrieve username - Oops something's broken

Hi MaggieCardiff, welcome to our community and thanks for posting.

I'm sorry to hear you're unable to login to your online account.  Can I ask if this message what you're receiving if you attempt to login on all devices, if you have that option?  Alternatively have you tried different browsers/versions of explorer?  For example, Chrome, Firefox etc.

Please do keep us posted.

Regards


Lee_R

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