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Unable to reset telephone password

PR100
Joining in

I'm unable to reset my telephone password via account settings, as numbers inserted are not being recognized. I've tried on my computer and iphone.

3 REPLIES 3

Zach_R
Forum Team
Forum Team

Hi @PR100

Thank you for your post and welcome to our community forums. We're here to help.

Would you mind clarifying what you mean when you refer to a "telephone password"?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


- Account Settings

- Account Details

- Telephone Security Details (memorable word)

Can't remember telephone security details, so need to change memorable word so I can speak to someone in customer service.

 

Hi @PR100

Ah, so you're referring to the password you're asked to provide when speaking with the team? I'll send you a private message in a few moments and we can go from there.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!