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Unable to reset password

I'm trying to reset my password but the page asking for my last bill details doesn't seem to like the bill details I enter (either the latest bill or previous bill) is there any other way to reset the password?

 

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Re: Unable to reset password

Hi jskater

 

Thanks for posting and welcome to the community.

 

My apologies for the password issue.

 

I'd be delighted to assist you further. I'll send you a PM now so I can do so.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Unable to reset password

Hi jskater

 

Thanks for joining me on PM. Just to update the thread, the online account details have been reset

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Unable to reset password

I'm trying to reset my password but the page asking for my last bill details doesn't seem to like the bill details I enter (either the latest bill or previous bill) is there any other way to reset the password?

 

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Re: Unable to reset password

Thanks for the post Kimweaver12.

 

I'll pop you over a private message so we can take a look.

 

Thanks, Emily.

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