Hi. I have forgotten my password and am trying to reset it via the website.
Unfortunately, this is not working. Whenever I submit the "Choose new password" page, I get the error "Some information is missing or incorrectly entered. Please check below and try again."
The new password meets the defined criteria.
The error occurs on all browsers I have tried (Firefox, Safari, Chrome).
The error occurs regardless of whether I come to the page from the email link or from answering the online security page.
Please can you help, as I am unable to access my account.
Welcome to the community SnoozeUK, I'm sorry to hear that you've been having issues trying to log into your online account.
Thanks for checking on all different browsers that really helpful and eliminates my first round of questions.
I will drop you a private message over in a moment, please respond with the requested details and I can get your password reset.